Open CX
DACH region enterprise CRM and CX delivery
SAP
Zendesk
Shopware
Shopify
OPEN CX GmbH is an Advanced SugarAI reseller partner and part of the OPEN digital group, supporting organizations across the DACH region with digital transformation across sales, marketing, and service. With over 250 specialists across multiple locations in Germany, OPEN CX helps companies of all sizes design and optimize customer-centric systems that scale.
Formerly known as Insignio CRM, OPEN CX brings more than 15 years of experience working with SugarAI, combining deep expertise across CRM, customer experience (CX), marketing automation, and service optimization. As one of the largest SugarAI partners in Europe, OPEN CX specializes in fine-tuning and enhancing Sugar environments to help organizations improve customer engagement and operational efficiency.
With a strong focus on integrations, data-driven performance, and intelligent automation, OPEN CX supports customers throughout the full CRM lifecycle — from strategy and consulting to implementation and ongoing optimization — delivering measurable outcomes across complex customer ecosystems.
