Product Specific Terms
Please see the pricing policy page for more information on user licenses, storage overages, and renewals as it relates to these products.
If you acquired a product listed below, the additional terms and conditions applicable to that product apply to you in addition to the master subscription agreement, Customer Terms of Service, or similar agreement between SugarAI Group Company identified therein and you (the “Principal Agreement“).
These terms and conditions govern in the event of any conflict with the Agreement. Capitalized terms not defined herein have the meanings given in the Principal Agreement.
SugarAI AI Supplemental Terms
Supplemental terms governing Customer's use of SugarAI's AI-enabled functionality. Download as PDF.
Sugar Automate (formerly Customer Journey Plug-in for SugarAI)
Customer must have an active subscription to any of Sugar Sell, Sugar Professional, Sugar Enterprise, or Sugar Ultimate to use Sugar Automate (formerly Customer Journey Plug-in for SugarAI). Use of Sugar Automate is subject to the Principal Agreement.
Sugar Connect
Sugar Connect interoperates with your SugarAI product instance or environment. SugarAI may update and modify Sugar Connect at its sole discretion and without notice to you.
Sugar Connector for LinkedIn® Sales Navigator
Customer must have an active subscription to any of Sugar Sell, Sugar Professional, Sugar Enterprise, or Sugar Ultimate to use Sugar Connector for LinkedIn Sales Navigator. Use of the Sugar Connector for LinkedIn Sales Navigator is subject to the Principal Agreement.
Notwithstanding anything to the contrary contained in the Principal Agreement, you may not modify any code to Sugar Connector for LinkedInSales Navigator. Users must have an active license to LinkedIn Sales Navigator and sign-in with their LinkedIn credentials to gain access to LinkedIn website content (“Content”).
Users must comply with their applicable LinkedIn agreement and may not:
• Impersonate a LinkedIn member or misrepresent any member or other third party when requesting or publishing information;
• Use LinkedIn Sales Navigator or the Sugar Connector for LinkedIn Sales Navigator (i) for any illegal or unauthorized purposes, or (ii) in a manner that breaches any laws or regulations regarding privacy, or violates any rights of third parties;
• Copy, reformat, reverse-engineer, or otherwise modify Sugar Connector for LinkedIn Sales Navigator, associated APIs, Access Codes, or the LinkedIn service; or
• Interfere with or disrupt the Sugar Connector for LinkedIn Sales Navigator or LinkedIn service or servers or networks connected to the LinkedIn service, or disobey any requirements, procedures, policies or regulations of networks connected to the LinkedIn service.
Sugar Hint
Sugar Hint provides access to certain Content. You are required to purchase a subscription to Hint equal to the number of Subscription Users subscribed by you for the SugarAI products that will be used with Sugar Hint. Certain Content may only be accessed through Sugar Hint and such Content may only be saved within the database associated with your SugarAI product instance. Your administrator(s) may reassign Sugar Hint use rights during the Subscription Term if a former Sugar Hint Subscription User no longer requires access to or uses Sugar Hint. You are prohibited from making any customizations to Sugar Hint or accessing the Hint data services through means other than the Sugar Hint front end.
Sugar Identity
SugarIdentity is deployed in SugarCloud and Customer’s use thereof is subject to terms and conditions applicable to a SugarCloud deployments, including when Customer subscribes to SugarIdentity for use with other SugarAI solutions deployed On-Site. SugarAI may update and modify SugarIdentity at any time at its sole discretion and without notice.
Sugar Integrate
Each Sugar Integrate subscription grants the right to connect your SugarAI product to one pre-defined single instance of an external system. Each Sugar Integrate subscription is limited to 2,000,000 Tasks per month. Task overage fees will be applicable, due and payable to SugarAI if customer exceeds the monthly Task limit. SugarAI will provide written notification if customer exceeds such task limits. Implementation service hours are required and must be purchased separately.
Intelligence
You are required to purchase a subscription to Intelligence, at a minimum, equal to the number of Subscription Users subscribed by you for the Application Services that will be used with Intelligence.
Intelligence processes your input, such as Customer Data (“Input”), and you receive output from Intelligence based on the Input (“Output”). You are responsible for all Input and you represent and warrant that you have all rights, licenses, and permissions required to provide Input to Intelligence. You are solely responsible for all use of Output and for evaluating the accuracy and appropriateness of Output for your use case(s), including by utilizing human review as appropriate.
You acknowledge and agree that (i) your Input, including any Customer Data, into Intelligence is at your own risk and Intelligence is made available “As-Is”; (ii) Output may not be accurate or reliable and you should independently review all Output before using or sharing it; (ii) Output may not be unique and other users may receive similar content from Intelligence and responses that are requested by and generated for other users are not considered Output; (iv) you will not (a) use Intelligence, Customer Data, or any Input or Output in a manner that violates any applicable laws; or (b) use Intelligence, Customer Data, or any Input or Output in a manner that infringes, misappropriates, or otherwise violates any third party’s rights.
Intelligence uses third-party service providers (“GAI Providers”) as part of Intelligence. You acknowledge and agree that (i) your Input and Output, including Customer Data, will be shared with and processed by our GAI Providers, (ii) you may not use Intelligence in a manner that violates any terms and conditions or policies of any GAI Provider, and (iii) Sugar may replace GAI Providers at any time. A list of GAI Providers are listed in the table below, which may be updated from time to time:
GAI Providers
OpenAI, LLC
Services Terms
https://openai.com/policies/service-terms/
