Sub-processors for SugarAI Services
SugarAI will notify customers of any changes to its list of subprocessors in accordance with applicable data protection laws, including GDPR. Where required, customers will receive advance notice of such changes and will have the opportunity to review and object as permitted under applicable agreements and law.
Sub-processor
Country
Sub-processing Activities
Services
Amazon Web Services Inc.
Australia, Canada, EU, Singapore, or USA as specified in the order form
Hosting
SugarCloud
Ambit
India
Development
Sugar Market
Chameleion.io
UK, USA as specified by the customer
In-product messaging/user guides
Sales-i
Cognizant Technology Solutions US Corp.
USA
Romania
In-product messaging/user guides
Operations Staffing
Cloud Service
Support Development
Docebo NA, Inc
Germany
Learning Management System
Sugar University
Gainsight, Inc.
USA
In-product messaging/user guides, user analytics
SugarCloud, Sugar Market, Sugar Serve, sales-i
Heap
USA
User Analytics
Sales-i
Intetics Inc
USA
Sugar Expert Services (e.g. development best practices, proof of concepts, code reviews)
SugarCloud, Sugar Sell, Sugar Serve, Sugar Connect, Sugar Enterprise, Sugar Professional
Mailgun
USA
Email delivery services
Sales-i
Microsoft Corporation (Azure)
UK, USA as specified by the customer
Hosting
Sales-i
Nylas
UK, USA as specified by the customer
Email integration
Sales-i
Oktopost Technologies, Inc.
Israel
Social media publishing and analytics
Sugar Market
OpenAI, LLC
USA
Artificial intelligence capabilities
Sugar Sell, Sugar Serve, Sugar Market
Postmastery B.V.
Netherlands
Sub-processing Activities: Email delivery services
Sugar Market
Rackspace
UK, USA as specified by the customer
Hosting Management Services
Sales-i
Rolustech
Pakistan
Sugar Expert Services (e.g. development best practices, proof of concepts, code reviews)
Sugar Sell, Sugar Serve, Sugar Enterprise, Sugar Professional
Sii Sp. Z o.o.
Poland
Development
Sales-i
SugarAI UK Limited
UK
Operational Staffing
Technical Support
Developer Support
Cloud Service Support
Sales-i
SugarAI Australia Pty Ltd.
Australia
Operational Staffing
Technical Support
Cloud Service Support
SugarCloud
SugarAI Software Inc.
USA
Operational Staffing
Technical Support
Developer Support
Cloud Service Support
Sales-i
SugarAI Canada Inc.
Canada
Operational Staffing
SugarCloud
SugarCRM Deutschland GmbH
Germany
Operational Staffing
Technical Support
Developer Support
Cloud Service Support
SugarCloud
Tray.io
USA
API-Integration Platform
SugarIntegrate
Vention Solutions Inc
USA
Development
Sugar Market
Y Meadows, Inc.
USA
AI automation for customer support
Support
